Optimize your Marketing, Sales and Customer Service processes
In a fast-changing world, also due to digitalization, it is important to look after your business culture and the processes your staff follow every day.
With the help of our experts in Business Management, Process Optimization, Change Management and Digital Transformation we help you successfully overcome the challenges posed by today’s market.
Focus on the customer shopping experience and on internal efficiency
Today's customers expect a lean, value-generating shopping experience at every point of sale, whether physical or digital.
We will help you understand and implement the concept of FlyWheel – an innovative model for organizing people, skills, internal processes and technology so as to generate a great customer experience – at every step of the journey.
SERVICES
Process Optimization
ANALYSIS
We analyze processes
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Value Mapping
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Indicators and Metrics
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Goals and Results
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People and Responsibilities
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Marketing Processes
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Sales Processes
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Customer Service Processes
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Current Tools
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Documents and Info
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As Is and To Be
CONSULTING
We optimize processes
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Value Design
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Workflow Design
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Skills Design
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Database Design
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Integrations Design
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FlyWheel Implementation
PROCESSES-CULTURE-TECHNOLOGY
We manage the Digital Transformation
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Value Proposition Design
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Mapping and Canvas
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Assumptions and Risks
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MVP and Experimentation
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Training and Hybridization
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Continuous Improvement
CULTURAL REVOLUTION
Change management
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Culture and Mindset
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Red Management
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Blue Management
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Uncertainty Management
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Tools and Methodologies
METHODOLOGY
We use the best techniques
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Design Thinking
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Agile Management
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Lean Thinking
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Lean Startup
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Visual Management
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PNL
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Coaching
PLATFORMS
We implement the technology
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Digitalization
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Customization
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Automations
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Reports and Dashboards
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Data Imports
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Integrations
Testimonials
Trusted from our clients
“Very focused and interested in our company. Excellent needs analysis and optimal customization, consistent with our requirements. Well-organized advice, with user-friendly summary reports. A reactive customer service, with quick response and turnaround times.”
Dario Martellato
CEO
Read the case study“Our wealth of experience and the use of advanced technological tools have proved to be a winning mix. In one go, we have been able to improve our work method and to watch our customers’ satisfaction grow.”
Tiziana Raiteri
Marketing Manager
Read the case study“Customer satisfaction is at the heart of our customer service. Cloudnova has enabled us to optimize our internal processes and provide an efficient service seamlessly integrated with our operating platforms.”
Paolo Andriolo
CEO
Read the case study“We drew on our roots to embark on a process of profound corporate innovation. Cloudnova has helped us discover the potential of inbound marketing, and continues to accompany us with a winning strategy and technology mix.”
Silvia Manfiotto
Marketing Manager
Read the case study“Cloudnova did not merely provide us with a new CRM system, but worked together with our employees to optimize our processes and enable us to operate more efficiently and effectively.”
