Switch from After-Sales services to Customer Success Management
Customer Success is the ability (and the process) to anticipate your customers' challenges or questions and to proactively provide them with solutions and answers to problems before they arise.
We help you transform the way you manage your customer service today so as to increase customer happiness and boost customer purchases and retention.
Customer Service = Customer Support + Customer Success
In today’s world, marked by endless customer choice, Marketing and Sales are no longer enough to support your growth.
In addition to being responsive in answering your customer's questions (Customer Support), it's time to partner your customers proactively and help them achieve greater value (Customer Success).
SERVICES
Transform your Customer Service
ANALYSIS AND OPTIMIZATION
We sort out processes
-
Customer Service Processes
-
Current Tools
-
Documents and Info
-
People Involved
-
Channel Identification
-
Roadmap Implementation
-
Marketing-Service Alignment
-
Sales-Service Alignment
MOVE UP A GEAR
We implement new features
-
Conversations Inbox
-
Multichannel Strategy
-
Knowledge Base
-
Support Tickets
-
Feedback Surveys
-
NPS
-
Chat and ChatBot
-
Workflow/Automations
-
Reports and Dashboards
A POWERFUL PLATFORM
We configure the technology
-
HubSpot
-
Zoho One
-
Customization
-
Automations
-
Reports and Dashboards
-
Data Imports
INTEGRATIONS
We synchronize everything
-
CRM
-
Website
-
ERP System
-
IoT platforms
TRAINING AND CHANGE MANAGEMENT
We train and support your Team
-
Cultural Transformation
-
Online Training
-
On-Site Training
-
In 3 languages
-
E-mail + Telephone Support
-
Regular Audits
Testimonials
Trusted from our clients
“Customer satisfaction is at the heart of our customer service. Cloudnova has enabled us to optimize our internal processes and provide an efficient service seamlessly integrated with our operating platforms.”
Paolo Andriolo
CEO
Read the case study“We drew on our roots to embark on a process of profound corporate innovation. Cloudnova has helped us discover the potential of inbound marketing, and continues to accompany us with a winning strategy and technology mix.”
