Switch from After-Sales services to Customer Success Management

Customer Success is the ability (and the process) to anticipate your customers' challenges or questions and to proactively provide them with solutions and answers to problems before they arise.
We help you transform the way you manage your customer service today so as to increase customer happiness and boost customer purchases and retention.

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Customer Service = Customer Support + Customer Success

In today’s world, marked by endless customer choice, Marketing and Sales are no longer enough to support your growth.

In addition to being responsive in answering your customer's questions (Customer Support), it's time to partner your customers proactively and help them achieve greater value (Customer Success).

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SERVICES

Transform your Customer Service

ANALYSIS AND OPTIMIZATION

We sort out processes

  • Customer Service Processes

  • Current Tools

  • Documents and Info

  • People Involved

  • Channel Identification

  • Roadmap Implementation

  • Marketing-Service Alignment

  • Sales-Service Alignment

MOVE UP A GEAR

We implement new features

  • Conversations Inbox

  • Multichannel Strategy

  • Knowledge Base

  • Support Tickets

  • Feedback Surveys

  • NPS

  • Chat and ChatBot

  • Workflow/Automations

  • Reports and Dashboards

A POWERFUL PLATFORM

We configure the technology

  • HubSpot

  • Zoho One

  • Customization

  • Automations

  • Reports and Dashboards

  • Data Imports

INTEGRATIONS

We synchronize everything

  • CRM

  • Website

  • ERP System

  • IoT platforms

TRAINING AND CHANGE MANAGEMENT

We train and support your Team

  • Cultural Transformation

  • Online Training

  • On-Site Training

  • In 3 languages

  • E-mail + Telephone Support

  • Regular Audits

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Testimonials

Trusted from our clients

Testimonials

Trusted from our clients

IMPLEMENT AND DEVELOP CUSTOMER SUCCESS MANAGEMENT

Choose how best to collaborate with us

BUILDING A PATH TOGETHER

Team rental

Especially recommended for companies with a large Customer Service team that needs to develop the methodology and tool use. We will delve into your industry, analyze the current situation and help you implement Customer Success Management, also through new technologies. The aim is to become an extension of your team and a strategic partner.

EXPERTS AT YOUR SIDE

Ongoing support

Recommended for companies that have an in-house Customer Service team and a general strategy, but have limited time, resources and expertise to implement it. We will become an extension of your team and operationally execute your requests to improve internal processes and the customer experience.

FOCUS ON SOFTWARE

Start-up and training

Designed for companies wishing to sort out their Customer Service processes and to implement a digital platform to support this department, but need a little help to get off on the right foot. We will implement software within your team and offer comprehensive training and support. The aim is to step back when you are ready, and allow you to walk on your own two feet.

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